RTF Networks gives you peace of mind your business is in safe hands.
We understand that effective communication is vital to your business and a fast, efficient support service is crucial.
All of our support team are highly skilled and have many years of industry experience. RTF Networks are well equipped to diagnose any issues that can occur within your telephony system. We aim to diagnose any problems prior to an engineer being sent to site to ensure any ‘downtime’ is kept to a minimum.
Choose from a Standard Maintenance Contract or a 24/7 Maintenance Contract
- Technical Support
- On-Site cover for parts and labour for all proprietary components
- 16 Working Hour Response for minor problems
- 4 Working Hour Response for major faults
- Office hours support only
- 24 hours, 7 days a week cover for major faults
Free Remote Programming
When a system is capable of being programmed remotely and a remote access modem has been installed, we can carry out minor programming changes remotely thus avoiding additional charges for engineering site visits. Major changes will however incur a charge.