Customer Relations

Customer Relations

We make every effort to ensure that our customers are happy with the level of service, and the products and services they receive from us.

However, despite our best efforts, things can go wrong. When they do, we want to know so that we can put them right as soon as possible.

For more help or support please call 01622 238 448

If you have a complaint:

Please telephone our Customer Relations Team or your Account Manager on 01622 238 448. We will ask you about your complaint and seek to resolve the problem while you are on the line. If this is not possible, we will agree a course of action with you.

You may also send your complaint in writing to us at 30 Turkey Court, Turkey Mill, Ashford Road, Maidstone, Kent, ME14 5PP or via an e-mail enquiry to cs@rtfnetworks.co.uk.

During any discussions, we will protect the privacy of the information that we hold on you. We may have to ask you some security questions to confirm that we are speaking to the right person.

Taking your complaint further:

If your complaint is not resolved to your satisfaction after this procedure, you can take it further within our company to the Operations Manager and ultimately to the Managing Director.

If we cannot resolve the problem, then we will write to you to say so. If you remain unhappy and wish to pursue your complaint further by alternative dispute resolution, you may wish to refer to the Ombudsman Services or Ofcom.

Useful addresses:

Ombudsman, PO Box 730, Warrington, WA4 6WU. Tel: 0330 440 1614

Ofcom: Riverside House, 2A Southwark Bridge Road, London, SE1 9HA. Tel: 0207 981 3000