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RTF Networks | Customer experience is a vital part of the service RTF Networks offer

Engineering

 

Installation

We understand that effective communications are vital to the smooth running of your business. As such, a proficient installation, support and on-going care is crucial to the start of any business relationship.

Customer experience is a vital part of the service RTF Networks offer – and it is essential we get this right from the start.

Once you have agreed to bring your telephone system over to RTF it will be project managed from start to finish. You will have a specialist assigned to you at each point of the install, from the build of your hosted telephony portal and how you want your phone system to work, to the Broadband connection it needs to run off. You will be told who will be dealing with this for you so you always have a point of contact.

The initial stage for RTF Networks will be to liaise with you and understand exactly how your business is run and tailor your telephone system to suit your business needs. RTF see this as the most essential part of any installation we do.

We will then arrange an install date and confirm dates and times with you, and who your RTF Engineer will be.

We will endeavour to make sure any installation has as little disruption to the daily running and continuity of your business.

All our engineers and account managers are highly skilled and have years of industry experience. They are well equipped to quickly diagnose any potential faults, and remedy any problems as quickly as possible.

Our Voice and Data Engineers are all experts and fully knowledgeable in the following areas:

  • Termination and testing of cat5e, cat6, cat6a and multi-core telephony cables.
  • Equipment patching using CAT5 and Fibre Optic patch cables and inter-rack cabling
  • Installation of all types of containment such as conduit, trunking, tray and basket.

 

Our Engineers qualifications and attributes>

  • CNCI certified – Level 3 BTEC (Copper and Fibre)
  • Fully trained and knowledgeable in all RTF Networks product range
  • Skilled to work with a large range of hand and power tools to assemble wiring and telecoms equipment
  • Ability to meet targets without compromising quality or safety standards
  • Accuracy and attention to detail
  • Excellent communications skills, used to build a rapport with clients at all levels
  • Will provide a timely, polite and efficient service.
  • Able to work with schedules and diagrams
  • Qualified to use various test equipment for the telecoms sector,
  • T. and networking skills
  • Will hold a current CSCS card

All installations are subject to Survey, and a full site survey will be carried out if our Engineers feel it necessary for the job to be completed successfully. Prior to installation the telephone system will be built to your specification.

On the day of install the RTF engineer will install the new telephones and associated equipment, in an efficient and tidy manner. Full handset and portal training will be provided on site, until the customer is comfortable with their new system, we also provide user guides for reference.

 

Training>

RTF Networks will tailor any training requirements to the customer’s new telephone system.

Training is completed on the day of installation to ensure the customer is comfortable with their new system immediately.

There are two forms of training; handset and portal training. As the telephone system is hosted the portal can be accessed from anywhere in the world with an internet connection.

The portal can be amended easily, if a certain call flow is not working for the business this can be amended by the customer or by the RTF Networks Support Team, any changes will take effect immediately.

The RTF engineer will not leave site until the customer is satisfied with the training and will provide electronic user guides for reference. There are also portal and handset training videos on the RTF Networks website.

For larger businesses, we offer group training sessions which can be split as the customer requires, we understand you’re running a business while we are installing and try to minimise disruption as much as possible.

Additional training can be purchased if refreshers are required, this can be on site or webinars.

 

Network Cabling Services>

Prior to installation of the new hosted telephone system an engineer will attend site to ensure the infrastructure is adequate to install a VoIP solution.

If further structured cabling is required, the engineer will complete a full site survey and provide a quotation to complete to works.

Upon acceptance, this phase will be built into the project. RTF Networks can provide all networking equipment from communications cabinets to PoE switches.

 

System Maintenance>

RTF Networks has a highly-qualified support team, who are all specialists in different areas. Our support team will cover Horizon hosted telephony, broadband, Ethernet circuits and WLR.

Faults can be reported through to this team, and they will keep you updated on the progress of the fault.

All handsets and switches provided by RTF Networks come with a standard 1 year warranty.

Your experience is very important to us, as a standard service RTF Networks will arrange for one of our engineers to visit site a year after your initial installation. The engineer can consult and recommend cabinet tidies to reduce faults, help with additional equipment required, adjust call flows and generally ensure the system is working efficiently for the customer.

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What they say.

The RTF team understood from the outset the plans of Logan Construction and provided a phone system that not only supports this but future proofs over and above our immediate plans. From conception to…
Karen BatemanHR and Compliance ManagerLogan Construction