What our customers have to say….
We are always trying to deliver Excellent Customer Service and we promote a culture that understands our customers as a business and goes beyond the call of duty. It’s why our partners are happy …and we too 🙂
Many thanks to Richard Castle, Managing Director, Castle Comms
GWT Media Ltd
It is often difficult recommending third party businesses to our clients as their service can represent your brand, with RTF we do not have this worry. They have a pragmatic approach to our customer needs with a strong focus on service which our customers love. They are always happy to help with requirements we have for customers including voice and data. It is not often you get thanks for recommendations from a client, but we have when we have recommended RTF
Many thanks to Richard Thompson, Managing Director, GWT Media Ltd
Case Study – Smith and Western -Marketing by Wi-FI-
What did RTF Networks do?
Smith & Western used paper Feedback cards to capture details of the customers experience and then manually transferred these details into an excel spreadsheet for marketing. This became very time consuming for them on a daily basis.
After a meeting with the owner and presenting the benefits of Data capturing to them as well as the time and money saving they will go through. We went through a process of site surveys to understand the existing infrastructure. This enabled us to provide a comprehensive proposal for their wants and needs.
The customer was happy that we had provided a solution to make marketing an easier and more cost-effective process for them.
Many thanks to Taylor Cox, Smith & Western Director & IT Manager
by Matthew Earl – Wi-FI Sales Specialist
Turner Contemporary had an ageing Telephone System, with an expensive Fixed Line setup, that the customer had completely outgrown, and was also having trouble to maintain. On top of this, they also had poor Internet speeds, which were affecting the way the Gallery operated.
Having met with Turner Contemporary, and having conducted a full review of their Telecoms, I advised them that the best solution for the Gallery, would be to migrate them across to a fully Hosted Telephony solution.
To resolve their poor Internet speeds, I provided Turner Contemporary with a fully managed Fibre Lease Line, which we then overlaid with 34 seats of Hosted Telephony, giving the customer not only a cost-effective alternative, but, a system which they could manage their selves, via an online portal.
The move over to Hosted Telephony also futureproofed the Gallery, but, at the same time, gave them the ability to benefit from all the features and functionalities, such as Smartphone Apps, Call Recording, Call Queuing, Mobile Twinning, free calls and a Conferencing facility.
The customer was happy that I had gone through the process of offering a consultative approach, but, at the same time, giving the Gallery a solution that met their every needs.
Many thanks to Scott Miller, Estates, Facilities & IT Manager
by Scott Tanfield – RTF Networks Sales Manager
The Harwoods Group:
“Harwoods are a large, private owned, luxury Automotive Group working across the South of England. The Harwoods/RTF relationship started with a view to taking over our legacy ISDN Telephony services.
Our partnership really began when we engaged with RTF to quote for the Wide Area Network upgrade. RTF were the successful bidders and throughout the installation and activation of the Network they worked very closely with us, ensuring regular updates were communicated. The network went fully live in October 2013 and the existing telephony was then ported across to the SIP solution. RTF worked alongside our internal IT team and our PBX partner to ensure this process was seamless with minimal disruption to service.
RTF remains a key partner for Harwoods and developing our working relationship with them ensures we support our growing business which is also key to their own client relationship plan”
Paul Smith, Group IT Supervisor
Flostream are an innovative mailing house and fulfilment service company. We offer a comprehensive range of solutions to companies across the UK and worldwide.
As our family business continued to expand and became increasingly more successful we realised that we needed to make some improvements to our business, increasing our efficiency and availability to our Customer’s needs.
We are in the process of moving to a new building that spans 44,000 square feet and RTF are managing the installation of fibre connectivity and the Horizon platform ensuring 24/7 cover with automatic disaster recovery.
Updating our Network for increased bandwidth and reliability and our telecommunications to ensure all calls are received and managed quickly and professionally were both of upmost importance.
Flostream pride ourselves on excellent customer service and wanted a solution that would ensure we never miss a call from our existing customers or potential new business.
RTF Networks have been our Telecoms Provider for our associated businesses since 2011 when they installed ISDN telephone lines and have subsequently upgraded these to the Horizon platform.
The RTF team have been professional, courteous and reliable, taking time to understand our business and tailoring our requirements accordingly, providing the latest technology with scalability for growth.
They offer not only their knowledge and expertise but competitive pricing and excellent customer service.
We would have no hesitation in recommending RTF Networks to other businesses as it is a partnership that to date has worked very well, and we can only see our business relationship growing.
Raj Singh, Director, Flostream
Towercomm Telephone Services:
Towercomm Telephone Services are honest and reliable experts in Business Telecoms providing both a professional and affordable service.
With 22 years’ experience as a BT Engineer you can be assured of our quality of service and expertise.
Due to the convergence of Voice and Data and the implementation of Hosted Telephony I decided to become an independent Telecoms Provider.
My priority was to partner with a trustworthy Telecoms Service Provider with the same commitment and expertise as myself, enabling me to recommend their Operations and Customer Service with confidence.
A BT colleague who has been an Affiliate of RTF’s for many years highly recommended the RTF Affiliate Programme and I have now been working with RTF for 7 years and have been working my database to upgrade my Customers to Hosted Telephony due to the benefits this will bring to their Businesses. Towercomm have become one of RTF’s most successful resellers.
Towercomm and RTF work closely together to ensure our installations and business solutions are of the highest quality.
Our customers put their trust into us. We liaise with BT and the other Networks on their behalf to ensure a smooth transition to RTF.
In the case of a fault our Customers have the advantage of a single point of contact. Towercomm and RTF liaise together to quickly establish if the issue is equipment, lines or network related, to ensure fast resolution.
Towercomm have no hesitation is recommending RTF Networks as a re-seller to other Voice and Data suppliers and engineers. The Affiliate program is simple, flexible and competitive and RTF always strive to offer the best service possible.
Larry Irving, Owner/Director, TowerComm Telephone Services
The RTF team understood from the outset the plans of Logan Construction and provided a phone system that not only supports this but future proofs over and above our immediate plans. From conception to installation the team were fully accessible with innovative ideas and timely solutions. After care continues to be just as innovative and efficient as our requirements have changed from our initial vision. Scott and his team maintain contact, assist with any query and continue to be a business partner we can work with.
Karen Bateman, HR and Compliance Manager, Logan Construction